Frequently asked questions to help you plan your stay in samoens

Animals are not always allowed in accommodation. We invite you to consult the description of the accommodation or via the pictogram (dog paw) on the ad. If in doubt, do not hesitate to contact us.

The owner may request a security deposit, to be paid on site or in advance. This deposit can be made in cash, by check, transfer or credit card. It will be returned within one month of the departure date, subject to a satisfactory inventory. However, it can be used to cover damage noted, missing or damaged equipment, or additional consumption linked to the stay, in accordance with the contradictory inventory. Any additional services mentioned in the description of your accommodation (such as the cleaning package or the rental of sheets) must be reserved and paid for on site.

Please see your "Exchange Voucher", which you will receive after paying the balance of your stay. There you will find the contact details of the person responsible for welcoming you. Please contact her in advance

The answer varies depending on the accommodation. Please see the apartment description for more information. If these items are not included, we offer the possibility of renting sheets and having them delivered to your home, for an additional fee.

You have two options for adding services to your reservation (such as ski passes, ski lessons, sheet rental, etc.): either through your customer area or by contacting us directly.

30% of the total amount of the stay to be paid at the time of booking.

Visit our website reservation.samoens.com 7 days a week, 24 hours a day: Start by selecting your dates and the number of participants, then choose the accommodation that suits you, possibly add options (ski passes, ski lessons, sheet rental, etc.) then validate your basket. Then enter your details and confirm your reservation by paying a deposit equivalent to 30% of the total amount of the stay by online bank card. You can also contact us by telephone during opening hours to make the reservation together or if you wish to pay otherwise than by credit card.

By email to reservation@samoens.com, by telephone at 04 50 78 62 50 or on the site via our “contact” module. The reservation center is open Monday to Friday from 9 a.m. to 12 p.m. and from 1:30 p.m. to 6 p.m. Outside of these hours, you can contact the tourist office reception on 04 50 34 40 28.

If you would like personalized advice or if you would like to carry out a specific search that you cannot achieve on the website, we invite you to contact us to receive your quote by email.

You will find all the information on ->> https://www.samoens.com/venir-nous-voir/

It depends on the accommodation, if cleaning is included in the service, this will be noted in the description of the accommodation. Conversely, if it is not included, you can reserve it with your host (in advance or upon arrival).

Cancellation Insurance is optional, it amounts to 3.4% of the cost of the stay. You refer to the conditions >>. You can cancel your reservation free of charge up to 30 days before your arrival.

By bank card (VISA, MASTERCARD), paper or connect holiday vouchers, check or by bank transfer.

It must be paid when you book: between €0.70 and €3 depending on the classification of your accommodation or 5% of the rental amount in the event of non-classification. Price per adult person and per night.

A maximum of 30 days before your arrival. If paying via credit card, the balance will be taken automatically. If you wish to pay via transfer, check or ANCV, please let us know.